If you've ever dealt with a home emergency, you know how quickly the situation spirals. One moment, your ceiling is dripping water; the next, you're on the phone with your insurance company, scrambling for help. In that chaotic moment, it's easy to say "yes" to whatever they suggest. But here's what we want you to know: you're not stuck with their recommendation.

Insurance companies often push what they call "preferred vendors." But let's get real — just because they're preferred by the insurer, doesn't mean they're best for YOU. In many cases, preferred vendors are incentivized to cut corners or limit the scope of the repair to save the insurance company money.

Here's why it matters:

• Insurance companies aren't restoration experts — they're finance experts.
• Cutting corners now could lead to bigger problems later (think mold or structural damage).
• You deserve a team that's invested in your home's full recovery, not just checking off boxes.

Here's what many homeowners don't realize: insurance companies often have contracts with their "preferred" vendors that prioritize speed and cost savings over quality and thoroughness. These contractors may be required to hit certain price points or timelines that don't always align with what your home actually needs. We've seen situations where preferred vendors are penalized by insurance companies for going "over budget" — even when that extra work was absolutely necessary to properly protect your home. This creates a conflict of interest where the contractor's loyalty is split between doing right by you and maintaining their relationship with the insurance company. When you choose an independent contractor like New Method Restoration, our loyalty is to you and the complete restoration of your property.

We've had countless homeowners come to us after getting frustrated with insurance-recommended contractors. The stories are all too familiar: poor communication, incomplete repairs, rushed jobs. At New Method Restoration, that's not how we operate. Our mission is to do it right — because your home deserves nothing less.

You are legally entitled to choose your own restoration contractor, not just the one your insurance provider recommends. And that’s a big deal. Many homeowners don’t even realize this, and by default, go with the insurance-preferred vendor, not knowing they may be sacrificing quality or even personal care in the process.

So why is choosing your own contractor so important?

• Your best interests come first: Independent contractors like us don’t have side deals with insurance companies. Our priority is YOU.

• More personalized service: We treat your home like it’s our own because we know what it’s like to be in your shoes.

• No cookie-cutter solutions: We tailor every project to the unique damage and your personal needs.

Restoring your house as soon as possible after a tragedy occurs, whether it's fire damage from a home accident or water damage from a burst pipe, is always your top priority. Many homeowners turn to their insurance company for guidance during this stressful time. However, one decision that deserves closer consideration is whether to use the restoration company recommended by your insurer. While these “preferred contractors” may seem like the most convenient choice at the time, it’s important to weigh the potential downsides before proceeding. Below, we’ll explore the reasons why selecting your own restoration company is often a smarter and safer decision for your home.

The Unknown Relationship Between Insurance Companies and Contractors

One big concern about using an insurance-recommended restoration company is the nature of the relationship between the two parties. Insurance carriers often have prearranged agreements with certain contractors, but these agreements may not always prioritize the quality you need to fix your home. In some cases, the partnership is driven by business interests rather than merit. For example, a restoration company could be selected due to a personal connection with the insurer rather than their proven expertise. This raises the question: are they recommended because they’re the best for the job or because they have a favorable arrangement with the insurance company?

Contractor’s Loyalty May Not Be to You